(Q) Can I use this email account for Safelists?
(A) Yes you can use your DT Mail account to receive all your emails from your safelists.

(Q) Can I use this account to bulk email my safelists?
(A) No, this is not permitted. You can only use ListMail4u to receive safelist emails but you may not bulk send to safelists using your DT-Mail email account. You can send non-safelist emails from your account.

(Q) Can I purchase multiple accounts?
(A) Yes, we have many customers who love our service and have more than one account, we also have a 100mb combo account, 25mb for your contact email and 75mb for your safelist subscribe email.

(Q) Do you offer POP3 Retrieval?
(A) Yes, you can access and download your POP3 emails into your DT-Mail web based email account.

(Q)Do you offer POP3 Access?
(A) Yes, you can receive your DT-Mail email through your Outlook Express or whichever email account manager you currently use. However you will not have smtp access so you can send with your DT-Mail email address using outlook, netscape etc. You will need to use your OWN ISP SMTP email server to send emails with.

(Q) Is there an affiliate program?
(A) Yes - Our affiliate program pays monthly residual to paid email account holders.

(Q) Do you offer a Free affiliate program?
(A) Yes - Each owner of a subscription to DT-Mail email service, is entitled to receive a 'FREE website business'. For the purpose of clarity, no charge is made for this business. The 'FREE website business' includes: A unique link to a personalized website, based on the DT-Mail.com domain name to an affiliate website. The right to offer for sale subscriptions to DT-Mail email service to the general public at the price fixed solely by DT-Mail and entry into our compensation program.

(Q) Other mail services offer a Free affiliate program without having to purchase a mailbox... Why doesn't DT-Mail offer a free affiliate program?
(A) We have considered that but feel very strongly that it would be difficult for anyone that does not use our mail service to properly promote the benefits and features to others - like Zig Ziegler has said - You can't sell Fords if you drive a Chevy!

(Q) When do you pay out monthly commissions?
(A) We will payout commissions between the 5th and 10th of the month, minimum payout amount is 10.00

(Q) I have seen offers for unlimited email space, is that true?
(A) No, how can you have an ulimited amount of space when a server only has a limited amount of storage to begin with. Once that space is used everyone will begin to bounce!

(Q) You say you provide excellent customer service, but how long does it usually take you to respond to my questions?
(A) We usually respond within minutes, however we ask you to be patient and give us up to 24 hours to respond.

(Q) Do you offer a Free trial period?
(A) Yes - we offer a 10 day risk free trial period, simply cancel before your 10 day trial period is up and NO money will be taken from your Paypal account.

(Q) What happens if I spam someone using my DT-Mail email account?
(A) All spam incidents are investigated. If any of our customers are found to be spamming using their DT-Mail email address in any way, then your account will be terminated without refund. There will be a charge of $250 per each verified spam incident.

(Q) What happens if I go over my MB quota that I have purchased?
(A) If you go over your MB quota, your email will bounce! You can purchase more MB so your account will not be suspended exceeding the quota

(Q) Can I purchase a larger mailbox?
(A) Create a Help Ticket - Help Desk Let us know how large a mailbox you would like and we will create a special link for you.

(Q) What is your refund policy?
(A) Due to the extensive nature of our service - refunds will be treated on an individual case basis

(Q) What happens if I have a question or comment that is not listed here?
(A) If your question is not listed here and you need more help then what is found here or in the DT-Mail tutorial, click the contact link for more options.